Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, do not access or use the Service. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Important: The Service provides AI-powered guidance and information. It does not replace professional advice — including medical, legal, financial, tax, or therapeutic advice — and should not be used as a substitute for consultation with a qualified professional.

2. Description of the Service

The Service is an AI-powered platform that helps you think through your work and working relationships — including your team, your stakeholders, the people you report to, your deals and go-to-market, and your own decisions — as well as health-related coaching in certain products. The Service may run on its own web interface and/or inside third-party AI host applications (for example, as a plugin or connector), and may, with your permission, work from information you connect to it. Features vary by product and plan.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

4. Accounts and Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information, to keep it current, and to notify us promptly of any unauthorized use of your account. You are responsible for the acts and omissions of anyone who uses the Service through your account.

5. Fees, Billing, and Subscriptions

Paid access to the Service is provided on a subscription basis. The fees, billing frequency (monthly or annual), subscription term, and any usage limits that apply to you are those set out in the order form, statement of work, or written subscription agreement between you and us (your "Order"). If any term of your Order conflicts with these Terms, your Order controls for that subject.

Auto-renewal. Unless your Order says otherwise, subscriptions renew automatically for successive terms equal to the initial term until cancelled in accordance with your Order.

Payment. You authorize us (and our payment processor) to charge the fees to your designated payment method when due. Fees are stated exclusive of taxes; you are responsible for any applicable taxes other than taxes on our net income.

No refunds. Except where a refund is required by applicable law, all fees are non-refundable, and there are no refunds or credits for partial subscription periods, unused access, or features not used.

Changes to fees. We may change our fees for a future subscription term; any change takes effect on your next renewal, and your continued use after the change takes effect constitutes acceptance of the new fees.

6. Acceptable Use

You agree to use the Service only for lawful purposes. You agree not to:

• Violate any applicable law or regulation, or infringe the rights of others;
• Upload or transmit unlawful, harmful, or infringing content, or content you lack the right to share;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Interfere with, disrupt, or place undue load on the Service or its infrastructure;
• Reverse engineer, scrape, or use the Service to build a competing product, or resell the Service without our written permission;
• Use the Service to make decisions that require a licensed professional without appropriate review.

7. Your Content and Intellectual Property

You retain ownership of the content and information you submit to or connect with the Service ("Your Content"), including the topics, business context, deals, documents, and health information you provide. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Your Content solely to operate, provide, secure, and improve the Service and to perform under your Order.

The Service — including its software, models, prompts, methodology, and design — is owned by us or our licensors and is protected by intellectual property laws. Except for the rights expressly granted to you, these Terms grant you no rights in the Service, and you may not copy, modify, or distribute any part of it without our written permission.

8. AI-Generated Output

The Service uses artificial intelligence to generate responses, summaries, and suggestions ("Output"). Output is generated probabilistically and may be inaccurate, incomplete, or not suitable for your situation. We do not warrant that Output is correct, and Output is not professional advice. You are responsible for reviewing Output and for any decisions you make or actions you take based on it. Given the nature of AI, different users may receive similar Output, and we make no exclusivity claim over Output.

9. Third-Party Services and Connected Data

The Service relies on third-party providers, including AI model providers (such as Anthropic) that process inputs to generate Output, and payment and infrastructure providers. When you use the Service inside a third-party host application, or connect third-party tools (such as your CRM, email, calendar, or documents), you authorize the Service to access and process that data through those connections to provide the Service. Your use of third-party services is subject to their own terms and privacy practices, and we are not responsible for third-party services. How we handle data is described in our Privacy Policy. A Data Processing Addendum is available to business customers on request.

10. Disclaimers

No professional advice. The Service provides AI-powered guidance and information and does not constitute medical, legal, financial, tax, or therapeutic advice. Always consult a qualified professional for matters requiring professional expertise.

No warranties. To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that Output will be accurate or reliable.

11. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the liability, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Rouleur Partners and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to Your Content, your use of the Service, or your violation of these Terms or of applicable law.

13. Termination

You may stop using the Service at any time; cancellation of a paid subscription is governed by your Order and Section 5. We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if required to protect the Service or other users, or as otherwise permitted by your Order. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination — including Sections 7, 8, 10, 11, 12, and 14 — will survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to any different terms in your Order, you and we agree that the state and federal courts located in California will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction and venue in those courts.

15. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by updating the "Last Updated" date above or providing notice through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Miscellaneous

These Terms, together with your Order and our Privacy Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

17. Contact Us

If you have questions about these Terms, contact us at:

Email: admin@letschatcoach.com